Head of Business Operations - North America - Wise Platform
Core
Regional operational engine and strategic lead for Wise Platform in North America, transforming partner operations and automating workflows.
Role type
Senior IC Head of Business Operations (Regional)
Builds
Scalable operating frameworks for new banking and enterprise partners
Domain
Fintech / Cross-border payments / Partner Operations
Required skills
Operational governance, SLA management, Matrix leadership, Data literacy, Business case modeling, Incident management, Strategic problem-solving
Preferred skills
Experience with KYC/FinCrime/Compliance alignment, Enterprise banking relationships
Technologies
Data analytics dashboards, Spreadsheets
Responsibilities
Own regional servicing performance and SLAs, Lead Partner Operations team, Align Product and Engineering on automation, Manage high-stakes escalations for Tier 1 banks, Build scalable operational frameworks for new clients
Seniority
Senior, hands-on IC