Customer Support Specialist - Arabic
Core
Customer support expert resolving complex issues for all customers across phone, chat, and email channels with accuracy and ownership.
Role type
Customer Support Specialist
Builds
Customer resolutions and service delivery for Wise's international payment platform
Domain
Fintech / Cross-border payments
Required skills
Advanced product knowledge, critical thinking, active listening, empathy, data security compliance, multi-channel communication, grammar and typing speed
Preferred skills
Segment specialization (Consumer or Business), process improvement, peer-to-peer support, adaptability to shift work
Technologies
Contact center systems, video interaction tools
Responsibilities
Meet KPIs for case resolution and quality; manage and diffuse escalating customer interactions; escalate to KYC, Complaints, and PayOps teams; maintain standardized case records; follow data security procedures.
Seniority
Individual Contributor, entry to mid-level