TechEx Operations Analyst (IT Support)
Core
Deliver high-quality IT support across desktop, mobile, and enterprise systems via multiple channels (TechBar, online, phone, chat, remote, in-person) for end users in a fast-paced media environment.
Role type
Senior IT Support Analyst (IT Operations)
Builds
End-user support services and operational stability for NBCUniversal business units
Domain
Media & Entertainment / Enterprise IT Support
Required skills
Windows/macOS/iOS device support, Microsoft 365 administration, ServiceNow ticket management, Active Directory/Azure AD, endpoint management (Intune/Apple DEP), networking fundamentals (TCP/IP, DNS, LAN/WAN), meeting room/AV troubleshooting, incident ownership, proactive issue identification
Preferred skills
ITIL certification, Microsoft certifications, automation tools (Power Automate/Power Apps), Nexthink familiarity, Continuous Service Improvement (CSI) practices
Technologies
Windows, macOS, iOS, Microsoft 365, ServiceNow, Active Directory, Azure AD, Microsoft Intune, Apple DEP, Microsoft Teams Rooms, Cisco, Crestron, Nexthink, Power Automate, Power Apps
Responsibilities
Provide hands-on IT support for hardware, software, and enterprise systems across multiple business units; Diagnose and resolve technical issues across Windows, macOS, mobile devices, and Microsoft 365 environments; Act as a primary point of contact for users, including senior stakeholders and executives; Support meeting rooms, collaboration tools, and workplace technology; Provide smart hands support for third-party vendors and internal teams; Proactively identify recurring issues and trends; Manage and prioritize workload effectively; Support the assigned primary site while remaining flexible to travel to other company locations.
Seniority
Mid-Senior, hands-on IC
