Call Center Customer Service Representative
Core
Handles customer inquiries via phone, email, chat, and web regarding billing and account issues, while updating customer accounts and processing meter readings.
Role type
Customer Service Representative (Call Center)
Builds
Customer account updates and billing adjustments
Domain
Utilities / Water & Waste Management
Deliverable
client delivery
Required skills
Multitasking, Verbal and written communication, Problem-solving, Call center experience, Auditory acuity
Preferred skills
Ability to sit for extended periods, Ability to lift up to 30 pounds
Technologies
Multi-screen monitors, Company systems and software applications
Responsibilities
Respond to customer inquiries, Receive inbound and make outbound calls, Process meter readings, Update customer accounts and systems, Maintain professional interactions with customers and internal departments
Seniority
Entry-level, individual contributor