Reservation/Admin Agent
Core
First point of contact for guests handling bookings, enquiries, and check-ins to ensure smooth processes and high guest satisfaction.
Role type
Reservation and administrative agent
Builds
Guest reservations, room selections, and seamless check-in experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, guest communication, booking system navigation, occupancy optimization, check-in coordination
Preferred skills
Opera Cloud familiarity, multilingualism, flexibility with hours
Responsibilities
Respond to guest enquiries via phone and email, guide guests in room selection, manage booking changes and cancellations, record guest preferences, collaborate with front office to optimize occupancy, ensure accurate reservation details for check-ins