Guest Relations Supervisor - Arabic Speaker
Core
Supervise Guest Relations team and deliver personalized, exceptional service to guests at a luxury boutique hotel in Qatar.
Role type
Guest Relations Supervisor
Builds
Memorable guest experiences and operational excellence for MGallery properties
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Team leadership, Arabic fluency, English fluency, Guest relations management, Conflict resolution, VIP guest handling, Hotel operations knowledge, Coaching and mentoring, Brand standards compliance, Interdepartmental coordination
Preferred skills
Luxury hotel experience, Boutique hotel experience, Customer experience design, Local culture integration
Technologies
Hotel management systems, Microsoft Office
Responsibilities
Supervise daily Guest Relations operations, Welcome and engage guests personally, Handle guest complaints and feedback, Coach and motivate the Guest Relations team, Coordinate with Front Office and other departments, Monitor guest satisfaction metrics
Seniority
Mid-level Supervisor