Subject Matter Expert - Palayan
Core
Create and facilitate Huddle Sessions to equip staff with fundamental skills, monitor Associates, provide real-time feedback, mediate conflicts, and motivate team members.
Role type
Senior IC subject matter expert (customer service operations)
Builds
Customer service operations and team capability in online gaming/betting/casino environments
Domain
Online gaming, online betting/casino
Required skills
Data mining, Microsoft Office (Excel, PowerPoint, Word, Outlook), English verbal and written communication, analytical problem-solving, decision-making, coaching and mentoring
Preferred skills
Experience in online gaming/betting/casino customer service, ability to work graveyard schedules
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Facilitate Huddle Sessions to equip staff with skills, Monitor Associates and provide real-time feedback, Mediate interpersonal conflicts, Motivate and inspire team members, Establish and maintain communication with clients and team members to resolve issues
Seniority
Senior, hands-on IC