TEAMLEITER/IN CUSTOMER SERVICE (M/W/D) - HAMBURG
Core
Leading a 6-10 person customer service team handling inquiries via phone, email, chat, and social media for a retail brand.
Role type
Team Lead, Customer Service
Builds
Customer support operations and team performance
Domain
Retail / Customer Service
Required skills
Team leadership, coaching, data analysis, sales, decision making, communication
Preferred skills
English language proficiency, Microsoft Office
Technologies
Microsoft Office
Responsibilities
Lead and coach a team of 6-10 employees, analyze customer inquiries and needs, manage staffing and scheduling, achieve sales and service KPIs, collaborate with retail/logistics/B2B departments.
Seniority
Mid-level, hands-on IC