Customer Service Administrator
Core
Coordinate front-line response to customer and internal requests, resolve queries, and manage logistics data (PODs) for a chilled and fresh food supply chain.
Role type
Customer Service Administrator
Builds
Customer service operations and logistics data reporting
Domain
Food supply chain / Temperature-controlled logistics
Deliverable
dashboards & analysis
Required skills
Communication, problem solving, organization, time management, MS Office, data collation
Responsibilities
Answering calls for internal and external personnel, resolving customer and client queries, collating information for client KPI packs, checking and clearing PODs on the system, chasing outstanding PODs from hauliers and depots