Receptionist/Porter
Core
Front-of-house host and porter managing guest arrivals, departures, luggage, and lobby operations for a luxury hotel.
Role type
Receptionist/Porter
Builds
Guest arrival/departure flow, lobby environment, and hotel revenue through upselling.
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, check-in/out processing, payment handling, luggage management, upselling, call handling, reservation assistance, parking coordination, lounge support, time management, attention to detail.
Preferred skills
Previous customer service/reception experience, entrepreneurial spirit, flexibility, passion for hotel operations.
Technologies
Log book, hotel management systems (implied)
Responsibilities
Greet guests and manage check-in/out; handle payments and guest details; manage luggage collection, delivery, and storage; direct incoming calls and assist with reservations; coordinate valet and parking services; support Club Lounge setup, service, and clearing; promote hotel facilities and loyalty programs; maintain lobby cleanliness and order.
Seniority
Individual Contributor