Guest Services Agent
Core
Provide warm, friendly, and professional service to hotel guests, managing check-ins, check-outs, requests, and transactions to create memorable experiences.
Role type
Front-of-house Guest Services Agent
Builds
Guest experiences and operational efficiency at a hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, transaction processing, attention to detail, cross-department collaboration, spoken English
Preferred skills
Reception experience, Opera Cloud knowledge
Responsibilities
Manage check-ins and check-outs, handle guest requests and transactions, build relationships with returning guests, collaborate across departments
Seniority
Entry-level / Individual Contributor