Customer Service Representative
Core
Customer Service Representative managing account inquiries, administrative duties, and order processing for clinical proficiency testing programs via phone, email, and chat.
Role type
Customer Service Representative
Builds
Participant account records, order modifications, and renewal processing for API proficiency testing programs
Domain
Clinical Laboratory / Proficiency Testing
Required skills
Customer service experience, verbal and written communication, data entry, CRM systems proficiency, order management, account maintenance, problem-solving, typing accuracy
Preferred skills
Life Sciences or Healthcare Administration degree, clinical laboratory functions knowledge, medical terminology, CLIA or CAP accreditation standards exposure
Technologies
Outlook, Word, Excel, CRM platforms, order-entry systems, web-based account tools
Responsibilities
Address participant questions through phone, email, and live chat; Handle account updates, new orders, and order modifications; Review and process annual renewal orders; Assist participants with website navigation and login issues; Prepare quotes for new program enrollments; Support participants receiving notices from accrediting agencies; Maintain accurate participant account records and documentation; Assist with collection of accounts receivable
Seniority
Individual Contributor, operational level