Senior Office Services Account Manager
Core
Senior operations and people leader overseeing multi-service corporate hospitality, workplace, and business support teams within a law firm environment.
Role type
Senior Office Services Account Manager (People & Operations Leader)
Builds
Corporate hospitality functions (reception, catering, events), office operations, and client service experiences.
Domain
Law firm corporate services / Workplace operations
Required skills
People leadership, operational management, P&L oversight, budgeting, client relationship management, service delivery, workflow management, financial reporting, team development, contract management
Preferred skills
Experience in law firm or financial services environment, executive presence, cross-functional stakeholder management, data-driven decision making
Technologies
Engage (workflow management system), Microsoft Office
Responsibilities
Lead full employee lifecycle (hiring, training, performance management, succession planning); manage operational performance and service-level agreements; oversee monthly P&L, budgeting, and invoicing; conduct Client Service Reviews and drive account growth; ensure compliance with client and company policies; manage staffing and workflow volumes.
Seniority
Senior, hands-on IC with people leadership
