Ingeniero/a Informático/a presencial resolución incidencias
Core
Level 1 IT technician responsible for resolving microcomputer incidents, documenting issues, and escalating to Level 2.
Role type
Level 1 IT Support Technician
Builds
IT support services for end-users
Domain
IT Infrastructure / Helpdesk
Required skills
Microcomputer troubleshooting, ITSM tool usage (GLPI), Incident escalation, Office software proficiency (Word, Excel, PowerPoint), Alert monitoring, Backup management
Preferred skills
Recent Computer Science degree, Autonomous problem solving
Technologies
VMWare, ControlUP, Horizon, Active Directory, GLPI, PowerBI, Backup management
Responsibilities
Resolve microcomputer incidents, Register and document incidents in ITSM tool, Escalate incidents to Level 2, Perform procedures and reports, Communicate with end-users, Review alerts and backups