Customer Service Specialist CZ/SK
Core
Customer Service Specialist handling end-to-end order processing, customer inquiries, and supply chain coordination for JDE Peet's coffee business in the Czech Republic and Slovakia.
Role type
Customer Service Specialist (Supply Chain)
Builds
Order fulfillment and customer service operations for coffee brands
Domain
FMCG / Coffee / Supply Chain
Required skills
Order processing, Customer service, Supply chain coordination, Data analysis, Process improvement, MS Office (Excel), Analytical thinking, Attention to detail, Project management, Communication
Preferred skills
FMCG experience, SAP, Salesforce, International company experience
Responsibilities
Process customer orders from receipt to delivery, Act as main contact for orders/claims/returns, Collaborate with Demand Planning/Sales/Logistics, Analyze service issues and propose improvements, Participate in customer satisfaction projects, Prepare reports and track KPIs
Seniority
Mid-level (2+ years experience)