IT Support Specialist – 1st & 2nd Level (all genders)
Core
Providing 1st and 2nd level technical support for Windows and Linux systems, applications, and hardware, while participating in IT projects and managing network/server infrastructure.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT support services, network stability, and system administration for internal users
Domain
Enterprise IT / Semiconductor Manufacturing
Required skills
Windows and Linux administration, Active Directory management, Network protocols (TCP/IP, DHCP, DNS), ITSM tools, Ticketing systems, Endpoint security, Patch management
Preferred skills
Project participation, Technical problem analysis, Security event analysis
Technologies
Microsoft 365, Jira Service Management, ServiceNow, Active Directory, TCP/IP, DHCP, DNS, LAN, WLAN, VPN
Responsibilities
Handle 1st and 2nd level support cases for hardware and software, Analyze and resolve network and server disturbances, Administer Microsoft 365 and security systems, Participate in IT projects, Manage lifecycle of PCs and peripherals, Support IT security initiatives
Seniority
Mid-level, hands-on IC