Reservations Manager
Core
Manage reservations operations, optimize room revenue, and ensure seamless booking experiences for a luxury hotel.
Role type
Senior Reservations Manager
Builds
Direct bookings, room inventory, and promotional packages
Domain
Luxury Hospitality
Required skills
Revenue management, PMS administration, guest service, team leadership, pricing strategy, market analysis, content creation, SEO optimization, relationship management
Preferred skills
Experience in luxury hotels, knowledge of Relais & Châteaux standards, social media management
Technologies
Guestline, Opera, Hotsoft, Microsoft Office Suite
Responsibilities
Oversee reservations department and booking processes, handle reservation enquiries across channels, manage room inventory and rates, perform daily arrival checks, train and mentor front office teams, support sales and marketing campaigns, maintain website and social media content, monitor competitor activity
Seniority
Senior, hands-on IC