Customer Care Expert (English Speaker)
On-site
Core
Resolve user issues and support product usage via phone, chat, and email for English-speaking customers using AI tools.
Role type
Customer Care Expert
Builds
Customer support interactions for Wix users
Domain
SaaS / Website Builder
Deliverable
client delivery
Required skills
English communication, technical troubleshooting, CRM usage, complaint handling, case management, AI tool usage
Responsibilities
Handle high volume of calls, chats, and emails; troubleshoot technical issues; handle complaints and escalations; document interactions accurately; follow cases to resolution
Seniority
Entry-level to Mid-level