Retail Customer Service - Weekends Only
On-site
Core
Deliver customer service, take bets, process transactions, and maintain shop standards in a betting shop environment.
Role type
Retail Customer Service Manager (IC)
Builds
Betting shop operations for Ladbrokes & Coral customers
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, customer service, problem-solving, empathy, target achievement
Preferred skills
Previous customer-facing experience, familiarity with payment transactions
Technologies
Betting terminals
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions including cash handling, demonstrate products and betting terminals, handle customer complaints, maintain high shop standards, open or close the shop
Seniority
Entry-level, hands-on IC