Welcomer
Core
First point of contact for guests, creating a warm and personalized welcome experience and ensuring smooth arrival/departure processes.
Role type
Front-line hospitality staff (Welcomer)
Builds
Guest arrival and departure experiences
Domain
Hospitality / Hotel industry
Deliverable
product features
Required skills
Greeting and guest relations, check-in/check-out procedures, inquiry handling, conflict resolution, brand standards adherence, shift flexibility, local knowledge (Dubai), multitasking
Preferred skills
Additional languages, hotel management software (Opera), promotion of hotel services
Responsibilities
Greet and welcome guests, provide personalized check-in/check-out, assist with inquiries and directions, offer welcome amenities, coordinate with Front Office/Concierge, handle guest feedback, record guest preferences, promote hotel services, maintain professional appearance
Seniority
Entry-level to Junior