India Customer Success Leader
Core
Define and execute customer success strategy, build C-suite relationships, and drive strategic growth for FMCG and Technology & Durables businesses in India.
Role type
Senior Customer Success & Consulting Leader
Builds
Customer success organization, strategic client partnerships, and commercial growth frameworks
Domain
Consumer Intelligence, FMCG, Retail, Market Research
Required skills
Strategic customer leadership, C-suite relationship management, commercial growth strategy, team leadership, cross-functional influence, data analytics understanding, value-based selling
Preferred skills
FMCG client experience, market research background, data-driven consulting, consumer intelligence
Technologies
Analytics platforms, measurement solutions, data science tools
Responsibilities
Build strategic relationships with C-suite executives, drive account growth and cross-sell initiatives, lead high-performing Customer Success teams, shape cross-functional strategy with Commercial/Product/Analytics teams, establish Customer Success methodologies and governance
Seniority
Senior, hands-on IC with leadership responsibilities