Customer Experience Manager - Worker Compensation
Core
Lead strategic customer relationships and drive growth for a workers' compensation provider across New South Wales.
Role type
Senior Customer Experience Manager (Strategic Account Management)
Builds
Strategic partnerships with insurers, employers, brokers, and government agencies
Domain
Workers' compensation, workplace rehabilitation, health and wellbeing services
Deliverable
client delivery
Required skills
Strategic account management, commercial negotiation, business development, relationship management, market analysis, contract negotiation
Preferred skills
Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehabilitation Counselling, or Workplace Health and Safety
Responsibilities
Develop and execute customer growth strategies, build relationships with key stakeholders, lead strategic account management, secure new business opportunities, act as primary point of contact, facilitate business reviews, collaborate on service delivery, analyze performance trends, represent the company at industry events
Seniority
Senior, hands-on IC