Guest Service Centre Agent
On-site
Core
First point of contact for guests, managing the hotel switchboard, directing calls, and responding to guest enquiries and requests to create an effortless experience.
Role type
Guest Service Centre Agent
Builds
Seamless guest experiences across the hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Verbal and written English communication, Interpersonal skills, Problem solving, Organisation, Attention to detail, Property Management System (Opera) proficiency, Prioritisation, Decision making
Preferred skills
Additional languages, Flexible work arrangement availability
Responsibilities
Provide warm and professional welcome over the phone, Manage the hotel switchboard, Direct calls, Respond to guest enquiries and requests, Connect guests with the right people and services
Seniority
Individual Contributor