Bell Clerk | Part-Time
Core
Coordinate arrival team activities, answer calls, manage guest requests via Royal Service software, and provide personalized service to guests at a luxury resort.
Role type
part-time guest services coordinator
Builds
guest arrival experiences and daily operational support
Domain
hospitality / luxury resort
Deliverable
product features
Required skills
multi-tasking, phone etiquette, guest relations, software proficiency, administrative support, inventory management, safety awareness, shift management, local knowledge, promotion of resort offerings
Preferred skills
hotel/hospitality degree, prior high guest contact experience
Technologies
Royal Service software
Responsibilities
Coordinate Arrival Team activities, Answer incoming calls and transfer callers, Communicate guest requests via resort software, Maintain Royal Service software system, Assist Front Office with administrative duties, Check and replenish service station equipment, Provide parking options, Share resort and island information with guests, Participate in departmental sales promotions, Organize time according to shift demand, Promote health and safety awareness and emergency procedures, Enforce hotel policies and service standards, Contribute ideas for operational improvement, Participate in environmental programs, Check with manager before leaving shift