eFlorist Technician
Core
First-line support technician troubleshooting website issues, performing data entry, and assisting with online program updates for Teleflora's member florists.
Role type
entry-level technical support specialist (web)
Builds
Teleflora's online platform and member florist resources
Domain
floral delivery / e-commerce support
Deliverable
product features
Required skills
HTML modification, data entry, website troubleshooting, customer support, MS-Word, MS-Excel, internet familiarity
Preferred skills
graphic design, hospitality industry experience, floral shop experience, web design experience
Responsibilities
Troubleshoot and support customers via phone regarding website issues, perform data entry and setup of websites, research and register URLs, scan artwork and logos, communicate updates to Teleflora Staff, modify code in HTML format, assist with daily departmental operations