Automotive Service Advisor
Core
Lead the service department by supervising technicians, managing customer interactions, and optimizing operations to ensure industry-leading experiences.
Role type
Senior Service Advisor / Team Lead
Builds
Service department operations and customer satisfaction
Domain
Automotive retail and service
Required skills
Team leadership, scheduling and assignment, performance evaluation, parts inventory management, safety compliance, customer relations, OSHA knowledge
Preferred skills
Fast-paced environment adaptability, mentoring, business objective achievement, individual and team efficiency
Technologies
OSHA regulations, safety equipment
Responsibilities
Supervise technicians and service personnel, plan and schedule duties, manage parts inventory, ensure safety compliance, coach teammates on operational issues, evaluate staff performance, handle customer sales and service inquiries
Seniority
Mid-level, hands-on IC
