Technicien(ne) Support Informatique – Hotline IT (H/F)
Core
First point of contact for internal users, handling IT incidents and requests via phone or dedicated tools to resolve common workstation, software, and peripheral issues.
Role type
Level 1 IT Support Technician
Builds
Resolved IT tickets and improved user experience
Domain
Healthcare / IT Support
Deliverable
dashboards & analysis
Required skills
IT support (Level 1), ticket management, phone communication, user guidance, incident escalation
Preferred skills
Previous IT support experience, English proficiency