Reservierungsmitarbeiter (m/w/d)
Core
Handling guest reservations via phone, email, and online systems for a luxury hotel in the Black Forest.
Role type
Reservation Agent
Builds
Hotel room bookings and guest preferences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation system management, guest consultation, booking modifications, cancellation handling, upselling, interdepartmental coordination
Preferred skills
English, French
Responsibilities
Process reservation inquiries, consult guests on room types and packages, manage booking system availability, coordinate with departments, handle upselling, process changes and cancellations, answer guest questions
Seniority
Entry-level