Specialist, Infrastructure Delivery
Core
Provide front-line technical support to maintain, analyze, troubleshoot, and restore computer and information systems to operational status for end users.
Role type
Senior IC IT Support Specialist (Infrastructure & A/V)
Builds
Operational workstations, audio/video conferencing infrastructure, and user account environments.
Domain
Enterprise IT Infrastructure & Audio/Video Systems
Required skills
Windows 10/11 administration, Intune client management, M365 app troubleshooting, asset management, A/V hardware installation and configuration, image deployment, physical workstation repair
Preferred skills
CompTIA A+ certification, ITILv4 certification, MacBook administration, enterprise A/V conferencing infrastructure support
Technologies
Windows 10, Windows 11, Microsoft Intune, Microsoft 365, ServiceNow, ITSM tools
Responsibilities
Troubleshoot software and hardware failures to restore equipment to operational status; Install, configure, and manage audio/video hardware environments for meeting rooms and events; Support and maintain user account information and administration rights; Perform installation, repair, and preventative maintenance of workstations; Participate in critical support incidents involving A/V equipment, including after-hours on-site testing and remediation; Manage workflow by interacting with supervisors, peers, and customers.
Seniority
Mid-Senior, hands-on IC