Front Office Supervisor (Saudi National)
Core
Oversee front desk operations, guide the team in delivering exceptional service, and ensure every guest interaction reflects the bold, playful, and personalized hospitality that defines SLS.
Role type
Front Office Supervisor
Builds
Seamless guest experiences and daily front office operations
Domain
Luxury hospitality / Hotel management
Required skills
Guest service, leadership, problem-solving, operational supervision, communication, organizational skills, PMS proficiency
Preferred skills
Supervisory experience, Hospitality Management diploma, Opera Cloud PMS experience
Technologies
Opera Cloud PMS
Responsibilities
Supervise daily Front Office operations including guest arrivals, departures, room assignments, and cashiering; Lead and support Front Office colleagues to ensure consistent service standards; Welcome VIPs and returning guests; Handle guest requests, concerns, and complaints professionally; Conduct daily briefings and maintain effective communication across shifts and departments; Oversee Front Office procedures and transactions using Opera Cloud PMS; Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments; Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations; Promote the Disloyalty loyalty program; Monitor guest profiles, preferences, and feedback; Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements; Support the Duty Manager in maintaining operational efficiency.
Seniority
Mid-level Supervisor