TEAMLEITER/IN CUSTOMER SERVICE (M/W/D)
Core
Leading a team of 6-10 employees in a Customer Service center for a retail company, handling inquiries via phone, email, chat, and social media to ensure customer satisfaction.
Role type
Team Lead / Team Manager (Customer Service)
Builds
Customer service operations and team performance for a retail brand
Domain
Retail / Customer Support
Required skills
Team leadership, coaching, data analysis, sales orientation, decision making, cross-functional collaboration
Preferred skills
Experience in coaching teams, initiative, sharing knowledge
Technologies
Microsoft Office
Responsibilities
Lead and develop a team of 6-10 employees, analyze customer inquiries and needs to find solutions, support team development through feedback and coaching, analyze data to optimize staffing, achieve sales and service KPIs, collaborate with internal retail/logistics/B2B departments and external transport providers, handle customer inquiries directly when needed.
Seniority
Mid-level, hands-on manager