Captain Waiter
Core
Lead front-of-house service in luxury hospitality settings, managing guest experiences and supervising junior staff.
Role type
Senior IC captain waiter (fine-dining/luxury hotel)
Builds
Seamless dining experiences for guests in upscale restaurants and luxury hotels
Domain
Luxury hospitality / Fine-dining
Required skills
Fine-dining service standards, wine and beverage knowledge, team supervision, conflict resolution, VIP guest management, menu coordination
Preferred skills
Previous Captain Waiter or Chef de Rang experience, additional languages
Technologies
POS systems, reservation management tools
Responsibilities
Supervise and coordinate Commis Waiters and service team members, brief the team on reservations and special requests, monitor team performance and provide coaching, handle guest requests and complaints, ensure smooth communication between front-of-house and kitchen
Seniority
Senior, hands-on IC