EN - Reception Agent
Core
First point of contact for guests and visitors, managing check-in/check-out, administrative tasks, and guest requests to ensure a positive experience.
Role type
Reception Agent
Builds
Guest check-in/check-out processes, administrative records, and guest service interactions
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Multi-tasking, effective communication, empathy, problem-solving, organization, time management, PMS proficiency, financial transaction handling
Preferred skills
Opera Cloud experience, additional foreign languages, flexibility for shift work
Technologies
Opera Cloud, Property Management Systems (PMS)
Responsibilities
Greet guests and visitors warmly, manage check-in and check-out efficiently, handle guest inquiries and requests, perform data entry and documentation, manage phone calls and emails, coordinate with other departments, maintain reception area cleanliness, process payments, support team members, adapt to changing priorities
Seniority
Individual Contributor