Guest Relation Officer (GRO)
Core
Manage guest communications, handle enquiries and requests, coordinate with hotel departments, and ensure VIP/return guest needs are met.
Role type
Guest Relations Officer (GRO)
Builds
Guest satisfaction and operational coordination at a 4-star hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, communication, hotel management software, up-selling, emergency procedures, multitasking
Preferred skills
Opera Cloud/Rhapsody Cloud, additional languages, university degree
Technologies
Opera Cloud, Rhapsody Cloud
Responsibilities
Handle guest enquiries and requests, coordinate with staff and departments, manage VIP and return guest special requests, handle guest mail and phone calls, up-sell room rates, ensure Guest Relations Desk is attended, follow fire and emergency procedures, comply with safety and loss control policies
Seniority
Entry-level to Junior