Customer Service Representative (Singapore)
Core
First point of contact for customers and partners, providing hotline technical support, dispatching technicians, coordinating onsite maintenance/repairs, and planning machine installations.
Role type
Customer Service Representative (Technical Support & Operations)
Builds
Service delivery for reverse vending machines and sorting systems in food, recycling, and mining industries
Domain
Recycling and waste management technology
Required skills
Technical troubleshooting, CRM usage, installation planning, dispatch coordination, complaint resolution, remote machine configuration, ERP system proficiency (IFS), KPI/SLA management
Preferred skills
Second language fluency, general business optimization
Technologies
IFS (ERP), CRMs
Responsibilities
Answer customer calls, provide hotline technical support, dispatch technicians, coordinate onsite maintenance and repairs, investigate complaints, escalate inquiries, pass customer feedback to relevant teams, perform remote machine setup and configurations, plan delivery and installation of machines
Seniority
Individual Contributor