Service Delivery Manager
Core
Advise and guide customers/partners to maximize value from the IFS Success Service through comprehensive end-to-end service planning and governance.
Role type
Senior Service Delivery Manager
Builds
Successful customer engagements and value realization for IFS Success Service
Domain
Enterprise software services (IFS Applications)
Deliverable
client delivery
Required skills
Service delivery management, enterprise software solutions, IFS Applications knowledge, customer relationship management, leadership, commercial thinking, contract interpretation, problem-solving
Preferred skills
FSM/PSO APPs experience, Success Manager partnership
Responsibilities
Service planning from end-to-end delivery perspective, advising customers on efficient service use, identifying process improvement opportunities, leading service governance with stakeholders
Seniority
Senior, hands-on IC