Account Manager- Client Success
Core
Drive client retention, renewal, and growth by managing post-sale relationships and identifying upsell opportunities for Experian's data and analytics solutions.
Role type
Account Manager (Client Success)
Builds
Client retention, renewal pipelines, and new sales opportunities
Domain
Data & Analytics / Financial Services
Deliverable
client delivery
Required skills
Relationship building, commercial instincts, time management, stakeholder mapping, issue escalation, consultative selling
Preferred skills
Microsoft Office (Excel, PowerPoint), proactive self-driven approach
Responsibilities
Manage and strengthen client relationships to drive retention and renewal; Generate new sales opportunities via outbound engagement and inbound follow-up; Deeply understand customer needs to align solutions with objectives; Collaborate with Solutioning, Product, and Delivery teams; Research accounts and map key stakeholders; Partner with Sales Directors to build pipeline; Escalate client issues for resolution; Respond to internal and external queries.
Seniority
Junior (0-2 years experience)