PBX Operator - Raffles The Red Sea (Saudi National)
Core
Answer incoming and internal calls, route calls, take messages, and assist guests with inquiries and service requests at a luxury hotel.
Role type
PBX Operator (Front Office)
Builds
Guest communication and service coordination
Domain
Luxury Hospitality
Required skills
Telephone systems proficiency, verbal communication, multitasking, attention to detail, emergency procedure knowledge, English fluency
Preferred skills
Hospitality diploma, additional languages, pre-opening project coordination experience, scheduling and document control
Responsibilities
Answer and route calls using brand standards, handle guest wake-up calls and special requests, coordinate guest service requests with departments, act as central communication point during emergencies, maintain call logs and contact directories, uphold confidentiality and data protection requirements
Seniority
Entry to Mid-level