Associate Manager, IT Services
Core
Lead and develop the Los Angeles IT Services team, ensuring high-quality IT support delivery, executive/VIP support, and operational efficiency.
Role type
Associate Manager, IT Services (People Management & Operations)
Builds
IT support services, endpoint lifecycle management, and technology standards for The Wonderful Company
Domain
Corporate IT Services / Managed Services
Required skills
Team leadership and coaching, Customer service and relationship building, Problem-solving and troubleshooting, Multi-priority management, Service desk metrics analysis, Endpoint lifecycle management
Preferred skills
Executive support experience, Vendor management, Process improvement, Cross-functional collaboration
Technologies
Windows, macOS, iOS, Android, Endpoint Management Tools
Responsibilities
Lead and develop the IT Services team (workload management, scheduling, performance reviews), Ensure delivery of high-quality IT support and manage escalations, Provide executive and VIP support, Partner with IT leadership to optimize service delivery, Monitor service desk metrics and identify improvement opportunities, Oversee endpoint lifecycle management (deployment, MDM, upgrades, repairs), Coordinate with vendors for procurement, Maintain documentation and training materials, Support multi-site operations and special projects
Seniority
Manager, Hands-on leadership
