Customer Service Rep/Expediter (06231)
Core
Primary point of contact for customers handling inquiries, order processing, and expediting while also preparing food items.
Role type
Customer Service Representative / Expediter
Builds
Customer orders and food products
Domain
Food service / Retail
Deliverable
product features
Required skills
Customer service, order processing, expediting, food preparation, communication, problem-solving, multitasking
Responsibilities
Respond to customer inquiries via phone and in-person, process customer orders accurately, expedite orders to meet deadlines, monitor order status and communicate updates, resolve customer complaints, maintain accurate customer records, prepare menu items, identify upsell opportunities