Customer Service Rep(4585)
Core
Handle customer inquiries via phone, email, and chat; process orders, refunds, and exchanges; resolve complaints with empathy.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, patience, time management, computer proficiency
Preferred skills
Customer service experience, customer service certifications
Technologies
Customer service software
Responsibilities
Respond to customer inquiries via phone, email, and chat; Process orders, refunds, and exchanges; Identify and escalate complex issues; Maintain detailed records of customer interactions; Assist in resolving customer complaints