Customer service rep(3394)
Core
Primary point of contact for customers, handling inquiries, complaints, and order processing while ensuring satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, multitasking, computer proficiency, empathy, patience
Preferred skills
Customer service experience, customer service certifications
Responsibilities
Answer incoming calls, emails, and chat messages; address customer inquiries and complaints; provide product and policy information; process orders, returns, and exchanges; escalate complex issues; maintain interaction records; collaborate on process improvement; meet performance metrics
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