Customer Service Rep(4956)
Based in United States
Core
Handle customer inquiries via phone, email, and chat; process orders, refunds, and exchanges; resolve complaints.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multi-tasking, patience, empathy, computer proficiency, typing
Preferred skills
Previous customer service experience
Technologies
Customer service software and tools
Responsibilities
Respond to customer inquiries via phone, email, and chat; Process orders, refunds, and exchanges; Identify and escalate complex issues; Maintain detailed records of customer interactions; Assist in resolving customer complaints
Seniority
Entry-level