Bilingual (French/English) Patient Observation Technician
Core
Provide continuous remote observation and monitoring to patients identified as safety risks via telemonitoring technology.
Role type
Patient Observation Technician (Telemonitoring)
Builds
Remote patient safety monitoring service for hospitals and long-term care homes
Domain
Healthcare / Telemonitoring
Required skills
Remote patient monitoring, bilingual communication (English/French), conflict management, multitasking, documentation, empathy, problem-solving, technology adaptation
Preferred skills
Medical education, customer service experience, healthcare experience, additional language proficiency (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, Spanish)
Technologies
Telemonitoring platforms, Microsoft Office
Responsibilities
Monitor patients remotely using telemonitoring technology, communicate with patients via remote channels, maintain accurate documentation of observations, escalate critical situations to the healthcare team, manage conflicts and challenging situations, work flexible shifts including days, nights, weekends, and holidays
Seniority
Entry-level to Mid-level, hands-on IC