Freelance Onsite Support Technician (m/w/d)
Core
Provide first and second-line IT support to end users, managing hardware, software, and connectivity issues in a modern digital workplace.
Role type
Freelance onsite support technician
Builds
Seamless and high-quality workplace experience for end users
Domain
IT Support / Digital Workplace
Required skills
Windows environment, Microsoft 365, MS Teams, mobile technologies, incident tracking, asset management, inventory management, Apple environment (iPhone)
Preferred skills
ITIL framework, dashboard monitoring, KPI reporting, procedure improvement
Technologies
Windows, Microsoft 365, MS Teams, iPhone
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues; manage installation, configuration, and lifecycle of IT equipment; coordinate hardware deployments and asset management; monitor incidents and service requests; contribute to workplace infrastructure projects.
Seniority
Mid-level, hands-on IC