Product & Training Support Engineer
Core
Provide administrative support, product expertise, and advanced after-sales technical and training support for the Technical Customer Services team, focusing on warranty tyre diagnosis, quality monitoring, and practical training in vehicle handling and tyre fitting.
Role type
Senior IC Product & Training Support Engineer (Tyre Technology)
Builds
Warranty resolution processes, technical training programs, and quality assurance reports for commercial and passenger vehicle tyre services.
Domain
Automotive / Tyre Manufacturing / Technical Services
Required skills
Tyre technology expertise, warranty investigation, root cause analysis, practical vehicle handling (lifting/securing), training delivery, technical reporting, SAP usage, conflict resolution
Preferred skills
Commercial vehicle (CVT) and passenger car (PLT) tyre servicing experience, MS Office proficiency, quality management process knowledge
Technologies
SAP, Microsoft Office, Quality Management Platforms
Responsibilities
Manage daily customer service of tyre complaints and adjudications; Provide product quality assessment and reporting; Deliver practical training in vehicle securing, lifting, walk-round checks, and tyre fitting; Act as primary liaison between UK Technical Services, Central Technical Services, and manufacturing operations; Monitor product quality performance and coordinate escalation of emerging concerns; Assist in the creation of training bulletins and technical content.
Seniority
Senior, hands-on IC
