LEAD Technician Field Manager 2028 (Mark Rogers)
Core
Lead technical support and quality assurance for LG HVAC products, managing field teams, resolving complex equipment failures, and driving continuous improvement.
Role type
Senior IC technical field manager (HVAC)
Builds
Field service quality improvements, training programs, and technical support solutions for residential, light commercial, and hydronic systems.
Domain
HVAC industry + technical diagnostics
Required skills
HVAC technical management, complex electronic troubleshooting, refrigerant flow system diagnostics, Salesforce case management, KPI analysis, advanced technical data reporting, cross-functional communication, prototype evaluation, on-site project support, training facilitation
Preferred skills
HVAC industry certifications, Microsoft Excel expertise, oscilloscope and thermal imaging tool proficiency
Technologies
Salesforce, Microsoft Office (Excel), oscilloscopes, voltage analyzers, frequency counters, power quality analyzers, sound level meters, infrared/thermal imaging equipment
Responsibilities
Manage diagnostic support for technical personnel; resolve complex equipment failures; manage internal product champion program; create advanced product training; deploy for critical field service issues; monitor long-term equipment performance; manage LEAD cases and KPIs; analyze field quality data; organize technical data for factory review; create and distribute service bulletins; evaluate new/prototype products; consult with engineers for on-site support; advise training development team
Seniority
Senior, hands-on IC