KONTAKTŲ CENTRO VADYBININKĖ (-AS)
Core
Leading a contact center team in Šiauliai to manage customer communication, resolve inquiries, and drive sales targets for an energy company.
Role type
Senior Customer Operations Manager (Contact Center)
Builds
Customer service operations and sales initiatives for an integrated energy group
Domain
Energy / Utilities
Required skills
Customer service leadership, sales management, complex issue resolution, team collaboration, computer literacy (MS Office), Lithuanian language proficiency
Preferred skills
Contact center experience, foreign language skills
Responsibilities
Managing customer communication via phone, identifying customer needs and offering products/services, achieving individual and team sales/service quality targets, handling complex customer situations, collaborating with the team to improve customer experience
Seniority
Senior, hands-on IC