Senior Account Manager
Core
Strategic operations and client services leader overseeing service delivery, operational excellence, and financial performance for a prestigious international law firm across multiple locations.
Role type
Senior Account Manager (Multi-site Operations & Client Leadership)
Builds
Service delivery operations, client partnerships, and high-performing teams for a legal services client.
Domain
Professional Services / Legal Services
Required skills
Client relationship management, multi-site operational leadership, financial acumen (P&L, budgeting, forecasting), team leadership and development, strategic business planning, problem-solving, negotiation
Preferred skills
Hospitality-minded leadership, data presentation, cross-functional collaboration
Technologies
Microsoft Office Suite (Excel, PowerPoint), reporting tools
Responsibilities
Serve as primary point of contact and trusted advisor for senior client stakeholders; Lead operational oversight and performance for Miami, Boca Raton, and Atlanta service teams; Own account financial performance including budget management and profitability; Lead, coach, and develop a team of 5-10 employees across locations; Drive operational improvements and process enhancements; Present operational metrics and strategic recommendations to stakeholders.
Seniority
Senior, hands-on IC with people leadership
