Order Management Analyst with Spanish
Core
Provide customers with information on price, availability, and order status; process returns and claims via SAP; monitor open orders for invoicing; and ensure prompt resolution of customer issues via telephone/email.
Role type
Order Management Analyst
Builds
Order status updates, return processing, claims management, and invoicing data
Domain
Logistics and Customer Service
Deliverable
dashboards & analysis
Required skills
SAP, English (C1), Spanish (B2), analytical thinking, attention to detail, multitasking, customer service experience
Preferred skills
PC skills (MS Office), solution-oriented, proactivity, independent decision making, adaptability, conflict management
Responsibilities
Provide customers with information related to price and availability, order status, products, etc.; Process customer returns via SAP; Claims management; Manage the open orders by extracting and analyzing SAP reports; Monitoring the order status for invoicing purposes; Keeps customer informed about its order execution status on daily basis; Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; Raise requests for creating and updating SAP data (customer master data); Communicate with other departments to ensure that customers' needs and claims are being dealt with promptly; Active participation for the project related continuous improvement process.